Privacy Policy
Last updated: September 1, 2026
Introduction
This Privacy Policy explains how solar-oak collects, uses, stores, and protects personal information provided through our website and professional services. We are committed to safeguarding your privacy and handling your data responsibly in accordance with applicable data protection legislation.
Information We Collect
We collect personal information that you voluntarily provide when using our website or engaging our services:
- Contact information including name and email address
- Property details and project descriptions when requesting consultations
- Service preferences and consultation requirements
- Communication records related to inquiries and project delivery
We also collect technical information automatically when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website addresses
How We Use Your Information
We use collected information for the following purposes:
- Responding to consultation inquiries and service requests
- Delivering contracted architectural heritage services
- Communicating about ongoing projects and follow-up matters
- Improving our website functionality and user experience
- Analyzing service usage patterns to enhance our offerings
- Fulfilling legal obligations and protecting our rights
Legal Basis for Processing
We process personal data based on:
- Consent: You have given explicit permission for specific processing activities
- Contract performance: Processing is necessary to fulfill our service agreements
- Legitimate interests: Processing serves our business operations while respecting your privacy rights
- Legal obligations: Processing is required to comply with applicable laws
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share data only in these limited circumstances:
- With professional consultants or contractors involved in service delivery, under confidentiality agreements
- When required by law, court order, or government authority
- To protect our rights, property, or safety, or that of others
- In connection with business transfers such as mergers or acquisitions
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Project-related information is typically retained for seven years following project completion to support potential follow-up consultations and professional liability requirements. Marketing communications data is retained until you withdraw consent.
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage systems, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Under data protection law, you have rights including:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Revoke previously given consent at any time
To exercise these rights, contact us at [email protected]
Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and analyze usage. For detailed information about our cookie practices, please refer to our separate Cookies Policy.
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any sites you visit through our links.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of inadvertent collection of data from minors, we will take steps to delete such information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post revised versions on this page with an updated effective date. Significant changes will be communicated through prominent website notices or direct communication where appropriate.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
solar-oak
47 Berkeley Square
London W1J 5AT
United Kingdom
Email: [email protected]
Supervisory Authority
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).